Opening hours

Mon:   9.00am - 5.30pm
Tue:    9.00am - 5.30pm
Wed:  9.00am - 5.30pm
Thu:   9.00am - 7.00pm
Fri:     9.00am - 1.00pm.

Contact Us

Christensen Dental Practice
2 West Way

Tel: 01202 533175

If you are a registered patient and require an emergency appointment please call the practice for details of the duty dentist.

Please expect a call out fee of approximately £100 outside hours.

Frequently Asked Questions

We aim to answer general queries on this page. 
Please select a heading, or simply scroll down the page.


Payment and Prices 






Do you provide treatment under the NHS? 

We are an exclusively private practice. 
We give children free checkups and cleans up to the age of 15, and students receive a 10% discount. Please see our price list for full details. 

Where can I park?

We are situated at the corner of West Way and Charminster Road, both have ample on street parking with no parking restrictions.

Can I get there by bus?

There are several bus stops near the practice. 
Yellow Buses Number R3 and More Buses M1 stop on Charminster Road at St Francis Church. 

I am less mobile or in a wheelchair. 

The practice is situated on the ground floor, with parking available just outside. There are no steps up to the building or into the surgery. Please be aware that the pavement slopes down outside the property as you head towards Charminster Road. 

The doors will allow standard sized wheelchairs through. 

Unfortunately we cannot perform dental treatment on someone sat in a wheelchair, we do ask that patients sit in the surgery chair. 

I am hard of hearing.  

To book your appointment you can either pop in, email us at or text us on +447921916776 with your preferred appointment times and we will try to arrange a convenient appointment for you. 

During your visit we ask that you wear your hearing aid or bring an interpreter with you.

Emily, our Practice Manager, is currently investigating British Sign Language courses as we hope to be able to use BSL in our reception area soon.  

I'm scared of the dentist! 

Visiting the dentist is not everyone's favourite thing - we know that. We try to make our practice a friendly environment and we always treat our patients with respect. You are always welcome to pop in and see us to get a feel for the place, or to pick up some details.

Can you speak to my partner/relative/friend about my treatment?

Under the Data Protection Act we would only discuss your treatment with a third party with your expressed consent. If you would like us to be able discuss your details with someone else, we ask that you write us a letter confirming their details or complete and return our third party consent form. You can download a copy of the form by clicking here

Payment and Prices 

What are your prices? 

Please click here for a downloadable pdf file with all our prices. You can also call us and we will be happy to send you a copy. 

What methods of payment do you accept? 

We accept Visa, Mastercard, Maestro, Solo, and Electron. We also accept cash and cheques with a guarantee card. Unfortunately we do not accept American Express cards. 


Do you do dentures? 

We pride ourselves on well-fitting, natural-looking denture work. We make both partial and full dentures, in acrylic or chrome. We also provide a repair service. For further details, please call us. 

Please note that our technician works off-site. A new set of dentures takes an average of a few visits over two-three weeks. Some repair processes will take a day or longer for work to cure. 

Do you do orthodontic work? (Braces, etc.) 

We will be able to assess whether orthodontic work would be a benefit to you. We will refer you to a specialist for orthodontic work who will keep us appraised. 
We can refer children needing a higher level of orthodontic treatment through the NHS, though do be aware there is often a longer waiting list. 

Do you do implants?

We will refer you to a trusted specialist for implants. Please note this is a very expensive treatment that should be given careful consideration, and there are often alternatives to it. 

Do you provide full anesthesia or laughter gas? 

We use localised pain relief in the form of gels and injections. 
We do not provide 'knock-out' anesthesia, but we can refer patients to a practice or hospital that provides this level of care. This is sometimes necessary for especially difficult extractions, e.g., impacted wisdom teeth of the lower jaw. 

Do you do cosmetic dentistry? Tooth whitening, veneers etc.

We all like to look and feel our best. We do offer cosmetic services, but would like to have a consultation with you before we start any treatment. 

Please note that only a fully trained dentist with knowledge of your dental history should perform teeth whitening or fit veneers. 

If you are looking at having this treatment elsewhere, for your own safety, the longevity of your teeth and the durability of any dental work you have had done, please ensure that the professional you choose is registered with the General Dental Council. 

I am with another dentist and want a second opinion. 

We are all entitled to ask if there is another way forwards. You are always welcome to ask us for a second opinion, even if you are not registered with us. We will charge you a standard consultation fee and any new x-rays we may need to help us help you. Please look at our price list or call us. 

My impact wisdom tooth hurts, what should I do?

If you have a painful wisdom tooth we suggest over the counter painkillers and using a disinfectant mouthwash like Curasept. If it still hurts, come in for an appointment and we will see if we can help.  


Our aim is to provide you with the best quality dental care and make sure you have a pleasant experience. 
GDC's 9 Standards of Conduct 
We strongly adhere to the GDC’s 9 standards of conduct, which are:
1 Put patients’ interests first
2 Communicate effectively with patients 
3 Obtain valid consent 
4 Maintain and protect patients’ information 
5 Have a clear and effective complaints procedure 
6 Work with colleagues in a way that is in patients’ best interests 
7 Maintain, develop and work within your professional knowledge and skills 
8 Raise concerns if patients are at risk 
9 Make sure your personal behaviour maintains patients’ confidence in you and the dental profession
If you would like to know more about the GDC's standards, please ask a member of our team. 

CQC Inspection
Like all dental practices, we are regularly inspected by the CQC to ensure we meet all standards. We are happy to say that we met all the requirements and details of our last inspection are available here. 

I’m not quite satisfied with my treatment or my experience. 

We aim to provide the highest quality service. However, if you feel you are not quite satisfied with your experience we welcome your feedback. Please  click here  to see full details of our complaints procedure. We will acknowledge receipt of your comments within two working days and aim to respond within ten working dates of the date you raised it with us. 


What is 'minimal intervention'?

This is the treatment philosophy we practice. We will aim to save teeth rather than extract, so that as much of the natural tooth structure as possible is saved. However, sometimes there is no option but to extract a tooth.  
We try to save your teeth because the fewer teeth you have left, the less they correctly meet when you bite. If there are many gaps a lot more stress is put on these remaining teeth. 

What is a crown?

When a tooth has been damaged and it is no longer possible to restore it with an ordinary permanent filling, it is normally possible to repair it with a crown. A crown will make the tooth last longer and ensure that the tooth won't break.

Sometimes a crown is the only way to gain a permanent cosmetically pleasing result from a discoloured or deformed tooth.

What is a bridge?

Lost teeth can be replaced with a bridge. Technically there is a limit of how many teeth a bridge can replace, as a longer bridge needs more natural teeth to carry the load. As a bridge is cemented onto the natural teeth it will feel like your own teeth. Bridges are normally made for cosmetic reasons or to make it possible to chew your food better.


I have toothache or have broken a tooth. What do I do?  

The sooner you are seen for toothache, the better. We always aim to leave an appointment on the same day to see urgent cases, so call the practice number on 01202 533175. We will do our best to see you as soon as we can. 

If it is after hours you may need to leave a message on the answer-machine. We will aim to respond to you as soon as we can. 

If you are unlucky to desperately need emergency treatment out of hours and we are away from the surgery, we operate an emergency cover rota with local trusted dentists in the area, so you may be referred to one of them. Our answer-machine will always give you the latest details. Please expect a call-out fee after hours.

Help! I just had a tooth knocked out.
A tooth that has lost a big chunk with trauma will need seeing to as soon as possible, as the internal part of the tooth will be exposed to bacteria and decay, and it will no doubt hurt. Call us and book in as soon as possible, especially if you are in pain. 

Swift action is required to save a tooth that has been knocked out with the root. 
First of all, don't scrub the roots clean of any tissue that may be attached. 

If the tooth is clean and has its root attached, some people can with limited success put it back into the socket by themselves. But it is better to seek swift dental or medical help. 
If it has been on the floor or left your mouth, call us or visit your nearest hospital. 

If you can, put the tooth into a glass of fresh milk. It may sound strange, but milk will mildly clean and provide an environment that has a better chance of keeping the tooth from dying. 

It is not always possible to save a tooth that has been knocked out or broken. Sometimes they can be put back in or repaired with a filling, but may later have complications.

What do you do with patient's information?
You details will not be used for marketing purposes and will only be passed to a third party (e.g. referring you to a specialist) with your consent. Our policies regarding the handling of your personal information are available to view in our reception area. Alternatively, you can view our these by clicking on the policy:
        GDPR Policy For The Christensen Dental Practice
        Confidentiality Policy For The Christensen Dental Practice
        Data Protection Policy For The Christensen Dental Practice
        Referral Policy For The Christensen Dental Practice

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